Job Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order and risk management, warehousing, distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington.

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 18,000 trained professionals

• 300+ locations worldwide

• Fortune 500

• Globally unified systems

At Expeditors, we recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within—more than 27 percent of our staff of 17,000 employees has been at Expeditors 10 years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs—they’re chances to grow, thrive, and do what you love.

Job Description

People 

• Identify and mentor #2’s
• Conduct and document monthly 1 on 1’s in PDC 
• Responsible for timely annual performance review and development maps for team members 
• Ensure team members complete mandatory trainings prior to due date 
• Administrative management of DayForce, IDM, Overtime and Vacation 
• Drive team morale and reallocate workload accordingly to ensure employee satisfaction and retention 

Customer 

• Take an active role in the successful transition of new business/ updates to existing business 
• Regularly attend, and actively participate in customer facing engagements 
• Conduct 2 customer calls per week, and log in CRM 
• Conduct root cause analysis and corrective action plan with customers and account stakeholders 
• Stay apprised of market conditions, and proactively communicate impact to customers 

Operations 

• Ensure cross-training among the team in order to support team coverage
• Take an active role to support their manager, and act as the escalation point 
• Monitor workboard for the team, and adjust the daily plan accordingly 
• Understand department process flow relative to OPA requirement
• Constantly and continuously look for areas of improved efficiency with an emphasis around digitalization 
• Understand and take action to resolve anything in red or “at risk” of missing global expectations 
• Ensure compliance to company policies and external regulations 
• Proactively communicate with the team to ensure awareness and understanding of policies and regulations 
• Professionally represent Expeditors to our customers, service providers, and government agencies

Finance 

• Ongoing review of provisions and A/R, resulting in zero reserve 
• Ensure revenue recognition and timely action on provisions 
• Understand and drive profitability at the customer and department level
• Produce customer P&L’s on monthly basis 
• Understanding of P&L, including review of monthly expenses

EXPECTATIONS:

• Measure adoption of technology within the team and drive continuous improvement 
• Pursue industry certifications, Expeditors’ Leadership Platform and Leader-Leader model 
• Regularly request additional responsibilities to support the team and the department 

Qualifications

• 2 years of industry specific qualification (country specific) 
• Good market and product knowledge 
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results 
• Good computer skills (Excel, Word)
• Proven supervisory attitude 

Additional Information

Expected base salary: $57,000.00

Eligible for bonus

Expeditors offers excellent benefits:

• Paid Vacation (first year prorated based off month of hire then eligible for 15 days)
• Holidays (10)
• Flexible Days (2)
• Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
• 401(k) Retirement Savings Plan with employer match
• Employee Stock Purchase Plan (ESPP)
• Medical, Prescription Drug, Dental & Vision Coverage
• Health Savings Account (HSA)
• Life and Disability Insurance
• Paid Parental Leave (additional eligibility criteria)
• Dependent Care Flexible Spending Account (DC FSA)
• Commuter Benefit
• Employee Assistance Program (EAP)
• Learning & Development Program
• Educational Assistance and Reimbursement

All your information will be kept confidential according to EEO Guidelines.

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