Job Description
Description:
Courier Operations Lead
We are seeking a dedicated and detail-oriented Courier Operations Lead to oversee daily courier activities, ensuring efficient and accurate delivery operations. This role offers an exciting opportunity to lead a team, manage logistics, and maintain high standards of service within a dynamic environment. If you are organized, proactive, and enjoy problem-solving, we encourage you to apply.
Starting pay: $25/hour
Key Responsibilities :
- Prepare the daily Integrated Package Tracking (IPT) using Fareye platform.
- Set up and manage smart labels for shipments.
- Oversee driver scanners and manage LDAP access for drivers.
- Conduct daily vehicle audits by scanning all packages on assigned routes after sorting is complete.
- Sign into Samsara platform and monitor vehicle cameras periodically throughout the day for driver safety and compliance.
- Assist in maintaining the oil log and vehicle maintenance schedules.
- Respond to emails and address fielded complaints promptly and professionally.
- Ensure drivers depart from the dock in a timely manner to meet delivery schedules.
- Perform minimal forklift driving as required. (Certification will be provided)
- Learn and troubleshoot delivery and pickup issues, providing solutions to drivers.
- Research and resolve any delivery or pickup-related problems efficiently.
- Monitor debrief reports for pickup cutoff times and coordinate directly with dispatch to resolve discrepancies
Skills and Qualifications:
- Proven experience in logistics, courier operations, or related field.
- Strong organizational and time management skills.
- Excellent communication skills, both written and verbal.
- Ability to troubleshoot and resolve operational issues quickly.
- Familiarity with Fareye, Samsara, and LDAP systems. is preferred
- Basic vehicle maintenance knowledge and ability to perform vehicle audits
- Ability to work independently and as part of a team
- Attention to detail and a proactive approach to problem-solving
- Flexibility to adapt to changing priorities and schedules
Join our team and be part of a company that values efficiency, safety, and continuous improvement. We offer a collaborative work environment, opportunities for growth, and comprehensive benefits to support your professional development.
Hours of Operation:
Monday, Wednesday, Thursday and Friday: 6:00am to 3:00am
Tuesdays: 5:30am to 2:30pm.
Weekends: Off.
Benefits:
- At least 2 years of experience in logistics management.
- Strong leadership and management skills.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Proficiency in logistics software and Microsoft Office.
- Knowledge of local, state, and federal regulations related to logistics operations. DOT. Traffic Laws.
- Ability to analyze data and make informed decisions.
- Strong problem-solving skills.
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