Clinical Specialist Job at Accordance Search Group, New York, NY

  • Accordance Search Group
  • New York, NY

Job Description

About the Role

Join a growing startup as a Clinical Trainer / Support Specialist to join our growing Customer Success team. Your mission? To champion seamless onboarding, training, and ongoing support. This role is for someone who thrives in a fast-paced, agile start-up environment and desires to positively impact patient care.

Reporting to our Customer Training and Development Manager, you'll embark on nationwide adventures, with up to 60% travel across the U.S. This role offers the flexibility of remote work, allowing you to ignite change in patient care from your home office!

Responsibilities

  • Lead successful onboarding and training, both remotely and in-person, ensuring top-notch customer satisfaction.
  • Offer timely customer and technical support to maintain user confidence and smooth operations.
  • Monitor and enhance scan quality through proactive customer engagement and training interventions.
  • Showcase products through virtual or in-person demos, driving sales and expanding our reach.

Qualifications and Experience

  • 2+ years of experience in medical training or education, with practical medical imaging exposure, and patient interaction
  • Proficiency in ultrasound imaging is advantageous.
  • Demonstrated ability to engage effectively with medical professionals.
  • Willingness to travel up to 60% within the U.S., Ability to travel to Canada on occasion.
  • US citizen or permanent resident.

Comp

  • Base $62k-$80k base with 15% variable bonus.
  • 4% match on 401k
  • Mileage reimbursed and travel expenses covered
  • Allowance for medical insurance
  • $80 per month towards internet, phone
  • 3 weeks’ vacation per annum plus office closure over holidays (Christmas to New Year)
  • Stock options

Job Tags

Permanent employment, Full time, Work at office, Remote work, Home office

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